ENJOY FREE SHIPPING ON ORDERS OVER $150! - SHOP NOW

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Shipping & Returns

Domestic Shipping

  • We offer free standard shipping on all orders over $150 within the US.
  • Orders are typically processed within 1-2 business days.
  • Standard shipping usually takes 5 business days.

International Shipping

  • We currently offer international shipping to select countries.
  • International shipping rates and delivery times vary by destination.
  • Customs and import duties may apply and are the responsibility of the customer.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

Returns and Exchanges

Return Policy

  • We accept returns within 14 days of the delivery date.
  • To be eligible for a return, the item must be unused and in the same condition as received.

How to Initiate a Return:

  • Contact our customer support team at [email protected] to initiate a return.
  • Please provide your order number and a brief reason for the return.
  • Our team will guide you through the return process.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

  • If you need to exchange an item, please contact our customer support team.
  • We will provide instructions on returning the original item and placing a new order.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping service for returns.

Contact Us

If you have any questions or concerns about our shipping and returns policies, please contact our customer support team at [email protected].

Your purchase makes a difference.

A portion of our profits supports environmental awareness and marine conservation on Cape Cod.

FOLLOW US

@thecapecodtowelcompany

OUR MISSION

We have made a commitment to support local Cape Cod marine conservation efforts by donating a portion of our profits from sales.  With each purchase you make, you become an essential part of our mission to safeguard our seas for future generations. 

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