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FAQs

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Choose the payment option that is most convenient for you during the checkout process.

Do you offer international shipping?

Yes, we offer international shipping to select countries. When you enter your shipping address during checkout, our system will display the available shipping options for your location. Please note that international shipping may be subject to customs fees or import duties, which are the responsibility of the customer.

How long will it take to receive my order?

We strive to process and ship orders as quickly as possible. After your order is placed, it typically takes 1-2 business days to process and package your items. Shipping times may vary depending on your location and the shipping method selected during checkout. Once your order is shipped, you will receive a confirmation email with tracking information.

Can I track the status of my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment and check its estimated delivery date. If you have any concerns about the status of your order, please reach out to our customer service team, and we will be happy to assist you.

What is your return policy?

We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused and in the same condition as received. LEARN MORE

How can I contact your customer service team?

If you have any questions, concerns, or need assistance, our customer service team is here to help. You can reach us by email at [email protected] or through our website’s contact form. We strive to respond to all inquiries within 24 hours.

Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale and bulk purchasing options for businesses, retailers, and organizations interested in carrying our sustainable beach towels and beach ponchos. For more information on wholesale pricing and ordering, please use our wholesale inquiry form.

How do you support local marine conservation?

At The Cape Cod Towel Company, we are committed to supporting local marine conservation efforts. A portion of our profits from sales is allocated toward partnering with organizations dedicated to marine conservation initiatives. Through these collaborations, we contribute to projects aimed at protecting marine ecosystems, preserving biodiversity, and promoting sustainable practices. By purchasing our products, you directly contribute to these conservation efforts.

Are your products ethically sourced and produced?

Yes, we are committed to ethical sourcing and production practices. We carefully select our materials and partners to ensure that they align with our values of sustainability, fair labor, and responsible manufacturing. Our organic cotton towels are certified by reputable organizations, and our recycled materials are sourced from trusted suppliers. We prioritize transparency and aim to create products that are not only high-quality but also environmentally and socially responsible.

Your purchase makes a difference.

A portion of our profits supports environmental awareness and marine conservation on Cape Cod.

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@thecapecodtowelcompany

OUR MISSION

We have made a commitment to support local Cape Cod marine conservation efforts by donating a portion of our profits from sales.  With each purchase you make, you become an essential part of our mission to safeguard our seas for future generations. 

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