Shipping & Returns

Domestic Shipping

• We offer free standard shipping on all orders over $150 within the US.
• Orders are typically processed within 1-2 business days.
• Standard shipping usually takes 5 business days.

International Shipping

• We currently offer international shipping to select countries.
• International shipping rates and delivery times vary by destination.
• Customs and import duties may apply and are the responsibility of the customer.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.

Returns and Exchanges

Return Policy

• We accept returns within 14 days of the delivery date.
• To be eligible for a return, the item must be unused and in the same condition as received.

How to Initiate a Return:

• Contact our customer support team at info@capecodtowelco.com to initiate a return.
• Please provide your order number and a brief reason for the return.
• Our team will guide you through the return process.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

• If you need to exchange an item, please contact our customer support team.
• We will provide instructions on returning the original item and placing a new order.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
• We recommend using a trackable shipping service for returns.

Contact Us

If you have any questions or concerns about our shipping and returns policies, please contact our customer support team at info@capecodtowelco.com.